{"id":16517,"date":"2020-04-13T22:53:10","date_gmt":"2020-04-13T20:53:10","guid":{"rendered":"http:\/\/straton.acces-provisoire.fr\/services-and-support\/support\/"},"modified":"2023-06-12T11:21:39","modified_gmt":"2023-06-12T09:21:39","slug":"support","status":"publish","type":"page","link":"https:\/\/straton-plc.com\/en\/services-and-support\/support\/","title":{"rendered":"straton: an available and reactive support team"},"content":{"rendered":"<p>[vc_row bg_image=&#8221;17073&#8243; bg_color=&#8221;rgba(185,194,31,0.49)&#8221; top_padding=&#8221;190&#8243; bottom_padding=&#8221;100&#8243; class=&#8221;fond&#8221; bg_position=&#8221;center center&#8221;][vc_column width=&#8221;1\/1&#8243;]<h1 class=\"headline font-special fontsize-xxxl fontweight-700 lh-13 align-left transform-inherit lowercase\" style=\"margin: 0 0 20px 0; color: #ffffff;\">straton technical support: an available and responsive support team<\/h1><h2 class=\"headline font-inherit fontsize-xxl fontweight-300 lh-inherit align-left transform-inherit ombre-titre\" style=\"margin: 0; color: #ffffff;\">Essential allies for your projects<\/h2>[\/vc_column][\/vc_row][vc_row top_padding=&#8221;100&#8243; bottom_padding=&#8221;30&#8243;][vc_column width=&#8221;1\/1&#8243;]<div class=\"headline font-inherit fontsize-l fontweight-inherit lh-inherit align-center transform-inherit \" style=\"margin: 0 0 40px 0; color: #999999;\">To find an answer to your question STRATON AUTOMATION invites you to follow these three steps:<\/div><div class=\"divider divider5\" style='margin:0 auto 40px auto !important;'><\/div>[\/vc_column][\/vc_row][vc_row top_padding=&#8221;20&#8243; bottom_padding=&#8221;80&#8243; bg_position=&#8221;left top&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<strong>1. Take a look at our straton documentation :<\/strong><\/p>\n<p>The online help is available on all items directly in your straton editor. Just click on the relevant element and press F1 to access the help.<\/p>\n<p>The straton user guides are available both in the editor (Help\/Tutorials) and on our <a href=\"\/en\/downloads\/\">download area<\/a>.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<strong>2. Check the straton FAQ and the COPA-DATA forum :<\/strong><\/p>\n<p>These two platforms are both a mine of useful information and a great place for discussion between customers and our Support team.[\/vc_column_text]<div class=\"minti_list wpb_content_element color-accent checkbox show_separator\" style=\"\"><\/p>\n<ul>\n<li><a href=\"\/en\/services-and-support\/straton-automation-software-q-and-a\/\">The Q&amp;A is available here.<\/a>.<\/li>\n<li>The forum is available at: <a href=\"https:\/\/forum.copadata.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">forum.copadata.com<\/a><\/li>\n<\/ul>\n<p><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<strong>3.Contact our Support Department:<\/strong><\/p>\n<p>In case the previous steps have not answered your questions, you can contact our Support Department. Our team will process your request as soon as possible.<br \/>\nFor all support requests, please specify:[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"minti_list wpb_content_element color-grey checkbox show_separator\" style=\"\"><\/p>\n<ul>\n<li>A title that defines your need as clearly as possible,<\/li>\n<li>The software you are using, its version number and if possible its build number,<\/li>\n<li>The priority level (low, medium, high, critical),<\/li>\n<li>A detailed description of your problem, question or request.<\/li>\n<\/ul>\n<p><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;full_width_section&#8221; bg_position=&#8221;left top&#8221;][vc_column bg_color=&#8221;#b9c21f&#8221; column_padding=&#8221;padding-5&#8243; column_center=&#8221;true&#8221; text_color=&#8221;light&#8221; width=&#8221;1\/2&#8243;][vc_column_text]<strong>Support opening hours (UTC+2):<\/strong><\/p>\n<p>Monday to Friday:<\/p>\n<p>9h to 12h and 14h to 16h<\/p>\n<p>Tel: +33 (0) 4 38 26 00 75<\/p>\n<p><u><a href=\"mailto:support@straton-plc.com\">support@straton-plc.com<\/a><\/u>[\/vc_column_text][\/vc_column][vc_column bg_image=&#8221;16905&#8243; column_padding=&#8221;padding-5&#8243; column_center=&#8221;true&#8221; width=&#8221;1\/2&#8243;]<div class=\"spacer\" style=\"height: 200px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row bg_image=&#8221;17073&#8243; bg_color=&#8221;rgba(185,194,31,0.49)&#8221; top_padding=&#8221;190&#8243; bottom_padding=&#8221;100&#8243; class=&#8221;fond&#8221; bg_position=&#8221;center center&#8221;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;100&#8243; bottom_padding=&#8221;30&#8243;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;20&#8243; bottom_padding=&#8221;80&#8243; bg_position=&#8221;left top&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]1. Take a look at our straton documentation : The online help is available on all items directly in your straton editor. Just click on the relevant element and press F1 to access the help. The straton user guides are available both in the editor (Help\/Tutorials) and on our download area.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]2. Check the straton FAQ and the COPA-DATA forum : These two platforms are both a mine of useful information and a great place for discussion between customers and our Support team.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]3.Contact our Support Department: In case the previous steps have not answered your questions, you can contact our Support Department. Our team will process your request as soon as possible. For all support requests, please specify:[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_section&#8221; bg_position=&#8221;left top&#8221;][vc_column bg_color=&#8221;#b9c21f&#8221; column_padding=&#8221;padding-5&#8243; column_center=&#8221;true&#8221; text_color=&#8221;light&#8221; width=&#8221;1\/2&#8243;][vc_column_text]Support opening hours (UTC+2): Monday to Friday: 9h to 12h and 14h to 16h Tel: +33 (0) 4 38 26 00 75 support@straton-plc.com[\/vc_column_text][\/vc_column][vc_column bg_image=&#8221;16905&#8243; column_padding=&#8221;padding-5&#8243; column_center=&#8221;true&#8221; width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16513,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-16517","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Automation software technical support - straton<\/title>\n<meta name=\"description\" content=\"Automation software technical support: an available and reactive straton support team to help you with your projects\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/straton-plc.com\/en\/services-and-support\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automation software technical support - straton\" \/>\n<meta property=\"og:description\" content=\"Automation software technical support: an available and reactive straton support team to help you with your projects\" \/>\n<meta property=\"og:url\" content=\"https:\/\/straton-plc.com\/en\/services-and-support\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"straton\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-12T09:21:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/straton-plc.com\/en\/services-and-support\/support\/\",\"url\":\"https:\/\/straton-plc.com\/en\/services-and-support\/support\/\",\"name\":\"Automation software technical support - straton\",\"isPartOf\":{\"@id\":\"https:\/\/straton-plc.com\/#website\"},\"datePublished\":\"2020-04-13T20:53:10+00:00\",\"dateModified\":\"2023-06-12T09:21:39+00:00\",\"description\":\"Automation software technical support: an available and reactive straton support team to help you with your projects\",\"breadcrumb\":{\"@id\":\"https:\/\/straton-plc.com\/en\/services-and-support\/support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/straton-plc.com\/en\/services-and-support\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/straton-plc.com\/en\/services-and-support\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/straton-plc.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Services &#038; 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